ER/Urgent Care Follow Up Script

ER/Urgent Care Follow Up Script

ER/Urgent Care Follow Up Script


Patient picks up

Hello there my name is (employee name) from Powers Pediatrics. Can I speak to the parents or guardians of (patient name)?

Wait for Response

I am calling today because we received discharge paperwork for (patients name) on (ER DATE). How is (Patient Name) doing?
            -         Glad to hear he is doing better
            -         Sorry to hear he is still not feeling better

Dr. Ansari wanted to set up a follow up appointment for (patient name) . What works better for your schedule, (next day) or (another day)?

            WAIT for response

If Yes - Want to schedule

Would you like the morning or afternoon?

            WAIT for response
 
I have (time) or (another time) available.
 
Ok great have a wonderful day and we will see you on (appointment date and time)

If No - Patient DOES NOT want to reschedule

That not a problem Maam/sir. Call us back if you change your mind and remember Powers Pediatrics has same day appointments, telemedicine and after hours answering service if you ever need us after hours or the same day. Have a wonderful day!


Patients Voicemail

Hello there my name is (employee name) from Powers Pediatrics. Calling to speak to the parents or guardians of (patient name)?

I am calling today because we received discharge paperwork for (patients name) on (ER DATE). How is (Patient Name) doing? Hope he/she is feeling better!

Dr. Ansari wanted to set up a follow up appointment for (patient name). Please call us back at 407-286-2965 to schedule an appointment.


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