Post Appointments Follow Up Script

Post Appointments Follow Up Script

Post Appointments Follow Up Script


Patient picks up

Hello there my name is (employee name) from Powers Pediatrics. Can I speak to the parents or guardians of (patient name)?

        Wait for response

 

Ok wonderful! I am calling today to follow up on (patient’s name) appointments on (DATE) at (Time). 


We wanted to call to see how your visit was?

  • (check Assessment & Plan for ORDERS)

Looks like Ms.Nicole/Dr.Ansari assigned some referrals. Did you get the referral Copy from the office? Please let us know if there are any issues creating an appointment.

  • (check Assessment & Plan for PRESCRIBE)

Looks like Ms.Nicole/Dr. Ansari send some medications to your pharmacy (say the pharmacy from the chart). Were you able to pick up the medication already? Please let us know if the pharmacy didn’t receive the order. 


  • (check Assessment & Plan for FOLLOW UP)

Looks like Ms.Nicole/Dr. Ansari set a follow up visit for (time period) and your appointment is booked for (FU appointment). We will give you a call to remind you a day before. 


Is there anything else I can help you with today? Was there anything we can do to help improve the experience? 


Ok awesome thank you so much for your time today you will get a text and email about a review or survey please help us if you can. (We are offering $10 incentive per review!)

We would GREATLY appreciate it!


Patients Voicemail

Hello there my name is (employee name) from Powers Pediatrics. Calling to speak to the parents or guardians of (patient name).

 

I am calling today to follow up on (patient’s name) appointments on (DATE) at (Time). 

  • (check Assessment & Plan for ORDERS)

Looks like Ms.Nicole/Dr.Ansari assigned some referrals. Did you get the referral Copy from the office? Please let us know if there are any issues creating an appointment.

  • (check Assessment & Plan for PRESCRIBE)

Looks like Ms.Nicole/Dr. Ansari send some medications to your pharmacy (say the pharmacy from the chart). Were you able to pick up the medication already? Please let us know if the pharmacy didn’t receive the order. 


  • (check Assessment & Plan for FOLLOW UP)

Looks like Ms.Nicole/Dr. Ansari set a follow up visit for (time period) and your appointment is booked for (FU appointment). We will give you a call to remind you a day before. 


Thank you so much for your time today you will get a text and email about a review or survey please help us if you can. (We are offering $10 incentive per review!)

Please give us a call at 407-286-2965 if you have any questions!

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