Missed Appointment Script

Missed Appointment Script

Missed Appointments Script

Patient picks up

Hello there my name is (employee name) from Powers Pediatrics. Can I speak to the parents or guardians of (patient name)?

    Wait for response


Ok wonderful! Basically  I am calling today because (patient’s name) missed an appointment on (DATE) at (Time). I wanted to call and get that rescheduled for you today.


If Yes - Want to reschedule

Awesome! Can I reschedule you for, (next day) or (another day)?
 

 WAIT for response

 

Would you like the morning or afternoon?

 

WAIT for response

 

I have (time) or (another time) available.

 

Ok great have a wonderful day and we will see you on (appointment date and time)

 

If No - Patient DOES NOT want to reschedule

Ok great have a wonderful day and we will see you than!

Patients Voicemail

Hello there my name is (employee name) from Powers Pediatrics. I am calling for the parents or guardians of (patient name)?


Basically I am calling today because (patient’s name) missed an appointment on (DATE) at (Time). Please call us back to reschedule your appointment.



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