Confirm Appointments Script

Confirm Appointments Script

Confirm Appointments Script

Patient picks up

Hello there my name is (employee name) from Powers Pediatrics. Can I speak to the parents or guardians of (patient name)?


  Wait for response

 

Ok wonderful! Basically I am calling today because (patient’s name) has an appointment on (DATE) at (Time). I wanted to confirm that we will  see you tomorrow. 


If Yes - Confirming

Ok great!


Can i please just confirm,

  • ** If issue with Insurance

    • It looks like we have an issue with your insurance. (the issue; not verified, pcp, etc)

  • Pharmacy is “from chart”

  • Address is “from chart”

  • Email is “from chart”


Thanks so much for confirming this information. Have a wonderful day and we will see you on (DATE) at (Time)!

 

If No - Not Confirming

I’m sorry to hear that when can I reschedule you for? What works better for your schedule, (next day) or (another day)?


     WAIT for response

 

Would you like the morning or afternoon?

 

            WAIT for response

 

I have (time) or (another time) available.

 

Ok great have a wonderful day and we will see you on (appointment date and time)

Patients Voicemail

Hello there my name is (employee name) from Powers Pediatrics. I calling to speak to the parents or guardians of (patient name).

I am calling today because (patient’s name) has an appointment on (DATE) at (Time). I wanted to confirm that we will see you tomorrow!

If you are not able to keep your appointment please call us back!

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